Shipping policy

 

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Make My Uniform is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-14 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. For uniforms, the standard delivery timeline is up to 60 days from the date of order confirmation. For hospital products, dispatch can be arranged within 15 days or as per product availability and order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on  info.everestgrowth@gmail.com

What is EVEREST GROWTH PARTNERS LLP shipping policy?

  • We charge a nominal shipping fee that is calculated based on the weight of your order. Shipping fees is auto calculated by the system and displayed on the checkout page.

How can I track the delivery of my order?

  • In case, we are shipping your order with our 3rd party logistics provider, you will receive an order tracking number from our logistics partner to track your order on their website.

 

Can I get faster delivery?

  •  Currently, we don’t offer expedited delivery.

 

What happens if the items I ordered are not available from the seller?

  • Uniforms: In an unfortunate instance (especially in the months of April, May, and June) a seller may run out of specific sizes. In such cases, we work closely with the seller to give us an estimated date of delivery. We will send out an SMS to you as soon as we have a date of availability from the seller and the same can be viewed in the ‘Track Order’ section when you log in.
  • Other Products: In a rare scenario where seller has run ‘out of stock’ for the ordered items, we sincerely apologies to you. Our customer care will reach out to you to communicate the alternatives or suggest an estimated time of delivery for the goods.

 

What happens when my order does not reach me within the specified delivery time frame?

  • Please get in touch with our customer care so that we can investigate the reasons for delay and work towards fulfilling your order as soon as possible.

 

What happens in case my order is lost in transit?

  • In case, your order is lost in transit, Please contact us and we will re-ship your order after doing necessary assessment.

 

Can I check my package in presence of Delivery Executives?

  • The package can be externally checked for pilferage/damage etc. in presence of delivery executive. You could also verify the order details and shipping details from the Invoice which is inserted within the package. However, checking of package contents needs to be done post the payment has been made and our delivery executives/logistics partner are not liable to wait until items are being checked.
  • We provide a convenient and customer-friendly return and exchange process which can be used if there is any issue with the contents of your order. Delivery executives are not trained to note the return or exchange.

 

Return / Exchange Terms

  • We appreciate your patronage, and we allow you to log a return / exchange request for the goods delivered to you within 15 days from the date of delivery or unless explicitly otherwise specified. We are happy to offer returns in case of the following:
  • The product you received in defective
  • The product you received does not match the specification of the order placed on shopmyuniform.com
  • The product you received is of a different size from the size that you ordered
  • Kindly note that all items must be returned in the original condition they were received in with all the accompanying accessories and in the original manufacturer's box/packaging.
  • Please note that exchange of a product is subject to availability of the product in the seller's stock.
  • We are mindful that when you buy, you may face issues with size and hence we allow one-time free exchange (delivery chargeable) of the goods purchased from our website.
  • In case, you face issues with the exchanged items, we will gladly take the return of the exchanged item and would request you to log a fresh order on our website.
  • We would request you to place fresh order in case you want additional items / quantity.